(1) Handle customer complaints, provide 8D reports to customers, coordinate and organize relevant departments to analyze problems and provide solutions;

(2) Regularly report the progress and status of customer complaints to department leaders, and conduct case analysis and training on customer complaints;

(3) College degree or above, able to directly communicate with customers in English, read and write, with good analytical judgment, adaptability, and strong resistance to pressure. Master and be able to use five IATF tools, seven QC methods, 8D and other quality tools;